{"id":987512183,"date":"2025-06-18T10:25:35","date_gmt":"2025-06-18T10:25:35","guid":{"rendered":"https:\/\/sup4you.ch\/?page_id=987512183"},"modified":"2025-06-21T08:35:27","modified_gmt":"2025-06-21T08:35:27","slug":"faqs","status":"publish","type":"page","link":"https:\/\/sup4you.ch\/de\/faqs\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"

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link_option_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjI1MDA3NCJ9fQ==@” custom_css_main_element=”width: 50%!important;” global_colors_info=”{%22gcid-570f8fd6-bdcd-4c97-aa65-3445f5a3727c%22:%91%22background_color%22%93}”][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6Ijk4NzUxMjA4OCJ9fQ==@” button_text=”RENT A SUP” button_alignment=”center” _builder_version=”4.27.4″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”13px” button_text_color=”gcid-3d52c1cf-4c23-4415-9a08-6176cc5fdf39″ button_border_width=”0px” button_border_color=”#FFFFFF” button_border_radius=”100px” button_letter_spacing=”0px” button_font=”Futura Heavy|900|||||||” button_icon=”$||divi||400″ button_icon_color=”gcid-3d52c1cf-4c23-4415-9a08-6176cc5fdf39″ button_on_hover=”off” custom_margin=”12px||12px||true|false” 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H\u00e4ufig gestellte Fragen zu Buchung und Verleih<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”4.27.4″ _module_preset=”default” width=”75%” max_width=”100%” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}”][et_pb_toggle title=”How do I open the locker at the vending machine?” open_toggle_text_color=”gcid-3d52c1cf-4c23-4415-9a08-6176cc5fdf39″ open_toggle_background_color=”gcid-570f8fd6-bdcd-4c97-aa65-3445f5a3727c” closed_toggle_background_color=”#FFFFFF” icon_color=”gcid-570f8fd6-bdcd-4c97-aa65-3445f5a3727c” toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”45px” open_icon_color=”#FFFFFF” open_use_icon_font_size=”on” open_icon_font_size=”45px” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”gcid-3d52c1cf-4c23-4415-9a08-6176cc5fdf39″ title_font_size=”17px” body_font=”Futura Black||||||||” body_text_color=”#FFFFFF” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”36%” hover_enabled=”0″ border_radii=”on|15px|15px|15px|15px” border_color_all=”gcid-570f8fd6-bdcd-4c97-aa65-3445f5a3727c” global_colors_info=”{%22gcid-570f8fd6-bdcd-4c97-aa65-3445f5a3727c%22:%91%22border_color_all%22,%22open_toggle_background_color%22,%22icon_color%22%93,%22gcid-3d52c1cf-4c23-4415-9a08-6176cc5fdf39%22:%91%22open_toggle_text_color%22,%22title_text_color%22%93}” sticky_enabled=”0″]<\/p>\n

Variante 1<\/strong><\/span>
Sie erhalten wenige Sekunden nach der Buchung eine Best\u00e4tigungsmail mit einem Link zum \u00d6ffnen an die angegebene Emailadresse. Klicken Sie auf den Link und starten Sie den Mietvorgang.
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Variante 2<\/strong><\/span>
Klicken Sie im FACH \u00d6FFNEN <\/a><\/span>und tragen Sie Ihre Buchungsnummer in das Feld ein. Nach der Eingabe k\u00f6nnen Sie den Verleihvorgang starten.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”What happens if i overdraw?” open_toggle_text_color=”#242424″ open_toggle_background_color=”#1fcfcd” closed_toggle_background_color=”#FFFFFF” icon_color=”#1fcfcd” toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”45px” open_icon_color=”#FFFFFF” open_use_icon_font_size=”on” open_icon_font_size=”45px” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#242424″ title_font_size=”17px” body_font=”Futura Black||||||||” body_text_color=”#FFFFFF” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”36%” border_radii=”on|15px|15px|15px|15px” border_color_all=”#1fcfcd” global_colors_info=”{%22gcid-570f8fd6-bdcd-4c97-aa65-3445f5a3727c%22:%91%22border_color_all%22,%22open_toggle_background_color%22,%22open_icon_color%22,%22icon_color%22%93,%22gcid-3d52c1cf-4c23-4415-9a08-6176cc5fdf39%22:%91%22open_toggle_text_color%22,%22title_text_color%22%93}”]<\/p>\n

Our system cannot rebook independently \u2013 this will be possible in the future. That means you are bound to your chosen time slot. In case of overrunning, the next tenant could already open the station. Should you still have overlooked the time, contact our support hotline, which is displayed in the booking process.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Are all availabilities displayed online?” open_toggle_text_color=”#242424″ open_toggle_background_color=”#1fcfcd” closed_toggle_background_color=”#FFFFFF” icon_color=”#1fcfcd” toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”45px” open_icon_color=”#FFFFFF” open_use_icon_font_size=”on” open_icon_font_size=”45px” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#242424″ title_font_size=”17px” body_font=”Futura Black||||||||” body_text_color=”#FFFFFF” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”36%” border_radii=”on|15px|15px|15px|15px” border_color_all=”#1fcfcd” global_colors_info=”{%22gcid-570f8fd6-bdcd-4c97-aa65-3445f5a3727c%22:%91%22border_color_all%22,%22open_toggle_background_color%22,%22open_icon_color%22,%22icon_color%22%93,%22gcid-3d52c1cf-4c23-4415-9a08-6176cc5fdf39%22:%91%22open_toggle_text_color%22,%22title_text_color%22%93}”]<\/p>\n

Das Buchungssystem ist tagesaktuell, Sie k\u00f6nnen die Verf\u00fcgbarkeiten schneller selbst recherchieren, als wenn Sie uns schreiben w\u00fcrden.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Do I have to take my mobile phone on the water?” open_toggle_text_color=”#242424″ open_toggle_background_color=”#1fcfcd” closed_toggle_background_color=”#FFFFFF” icon_color=”#1fcfcd” toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”45px” open_icon_color=”#FFFFFF” open_use_icon_font_size=”on” open_icon_font_size=”45px” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#242424″ title_font_size=”17px” body_font=”Futura Black||||||||” body_text_color=”#FFFFFF” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”36%” border_radii=”on|15px|15px|15px|15px” border_color_all=”#1fcfcd” global_colors_info=”{%22gcid-570f8fd6-bdcd-4c97-aa65-3445f5a3727c%22:%91%22border_color_all%22,%22open_toggle_background_color%22,%22open_icon_color%22,%22icon_color%22%93,%22gcid-3d52c1cf-4c23-4415-9a08-6176cc5fdf39%22:%91%22open_toggle_text_color%22,%22title_text_color%22%93}”]<\/p>\n

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Nat\u00fcrlich k\u00f6nnen Sie uns bei Problemen oder Versp\u00e4tungen immer telefonisch erreichen. Au\u00dferdem ist das Telefon Ihr Schl\u00fcssel zu Ihrem Schlie\u00dffach.<\/p>\n<\/div>\n<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I reach SUP4YOU by phone?” open_toggle_text_color=”#242424″ open_toggle_background_color=”#1fcfcd” closed_toggle_background_color=”#FFFFFF” icon_color=”#1fcfcd” toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”45px” open_icon_color=”#FFFFFF” open_use_icon_font_size=”on” open_icon_font_size=”45px” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#242424″ title_font_size=”17px” body_font=”Futura Black||||||||” body_text_color=”#FFFFFF” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”36%” border_radii=”on|15px|15px|15px|15px” border_color_all=”#1fcfcd” global_colors_info=”{%22gcid-570f8fd6-bdcd-4c97-aa65-3445f5a3727c%22:%91%22border_color_all%22,%22open_toggle_background_color%22,%22open_icon_color%22,%22icon_color%22%93,%22gcid-3d52c1cf-4c23-4415-9a08-6176cc5fdf39%22:%91%22open_toggle_text_color%22,%22title_text_color%22%93}”]<\/p>\n

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Telefonisch k\u00f6nnen Sie uns nur bei Problemen im Rahmen einer aktiven Buchung kontaktieren. Einen umfassenden telefonischen Support k\u00f6nnen wir leider nicht leisten. Wir haben immer ein Auge auf unseren Posteingang, schreiben Sie uns doch einfach \u00fcber unser Kontaktformular. PS: Bitte vergessen Sie nicht die wichtigsten Informationen zu Ihrem Anliegen.<\/span><\/p>\n<\/div>\n<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”Can I book for a group?” open_toggle_text_color=”#242424″ open_toggle_background_color=”#1fcfcd” closed_toggle_background_color=”#FFFFFF” icon_color=”#1fcfcd” toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”45px” open_icon_color=”#FFFFFF” open_use_icon_font_size=”on” open_icon_font_size=”45px” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#242424″ title_font_size=”17px” body_font=”Futura Black||||||||” body_text_color=”#FFFFFF” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”36%” border_radii=”on|15px|15px|15px|15px” border_color_all=”#1fcfcd” global_colors_info=”{%22gcid-570f8fd6-bdcd-4c97-aa65-3445f5a3727c%22:%91%22border_color_all%22,%22open_toggle_background_color%22,%22open_icon_color%22,%22icon_color%22%93,%22gcid-3d52c1cf-4c23-4415-9a08-6176cc5fdf39%22:%91%22open_toggle_text_color%22,%22title_text_color%22%93}”]<\/p>\n

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Sie k\u00f6nnen f\u00fcr mehrere Personen gleichzeitig buchen, beachten Sie, dass Sie Zugang zu den Schlie\u00dff\u00e4chern haben und dass Sie unser Vertragspartner sind.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_toggle][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.27.4″ _module_preset=”default” custom_padding_tablet=”” custom_padding_phone=”0px||||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][et_pb_toggle title=”What if there is a problem at the station?” open_toggle_text_color=”#242424″ open_toggle_background_color=”#1fcfcd” closed_toggle_background_color=”#FFFFFF” icon_color=”#1fcfcd” toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”45px” open_icon_color=”#FFFFFF” open_use_icon_font_size=”on” open_icon_font_size=”45px” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#242424″ title_font_size=”17px” body_font=”Futura Black||||||||” body_text_color=”#FFFFFF” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”36%” border_radii=”on|15px|15px|15px|15px” border_color_all=”#1fcfcd” global_colors_info=”{%22gcid-570f8fd6-bdcd-4c97-aa65-3445f5a3727c%22:%91%22border_color_all%22,%22open_toggle_background_color%22,%22open_icon_color%22,%22icon_color%22%93,%22gcid-3d52c1cf-4c23-4415-9a08-6176cc5fdf39%22:%91%22open_toggle_text_color%22,%22title_text_color%22%93}”]<\/p>\n

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Wenn es ein technisches Problem gibt, k\u00f6nnen wir es in der Regel aus der Ferne beheben, aber wenn das nicht m\u00f6glich ist, erhalten Sie Ihr Geld zur\u00fcck und die n\u00e4chste Fahrt geht auf uns. Wenn das Material besch\u00e4digt ist und eine Fahrt nicht zul\u00e4sst, haben wir sicherlich einen Ersatz f\u00fcr Sie.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”What happens during severe weather?” open_toggle_text_color=”#242424″ open_toggle_background_color=”#1fcfcd” closed_toggle_background_color=”#FFFFFF” icon_color=”#1fcfcd” toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”45px” open_icon_color=”#FFFFFF” open_use_icon_font_size=”on” open_icon_font_size=”45px” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#242424″ title_font_size=”17px” body_font=”Futura Black||||||||” body_text_color=”#FFFFFF” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”36%” border_radii=”on|15px|15px|15px|15px” border_color_all=”#1fcfcd” global_colors_info=”{%22gcid-570f8fd6-bdcd-4c97-aa65-3445f5a3727c%22:%91%22border_color_all%22,%22open_toggle_background_color%22,%22open_icon_color%22,%22icon_color%22%93,%22gcid-3d52c1cf-4c23-4415-9a08-6176cc5fdf39%22:%91%22open_toggle_text_color%22,%22title_text_color%22%93}”]<\/p>\n

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Bei schlechtem Wetter m\u00fcssen Sie nicht auf Ihre Buchung zur\u00fcckgreifen. Kontaktieren Sie uns einfach, wir werden einen entsprechenden Wertgutschein erstellen und Sie wieder sehen, wenn das Wetter geeignet ist.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n

[\/et_pb_toggle][et_pb_toggle title=”What payment methods are accepted?” open_toggle_text_color=”#242424″ open_toggle_background_color=”#1fcfcd” closed_toggle_background_color=”#FFFFFF” icon_color=”#1fcfcd” toggle_icon=”L||divi||400″ use_icon_font_size=”on” icon_font_size=”45px” open_icon_color=”#FFFFFF” open_use_icon_font_size=”on” open_icon_font_size=”45px” _builder_version=”4.27.4″ _module_preset=”default” title_text_color=”#242424″ title_font_size=”17px” body_font=”Futura Black||||||||” body_text_color=”#FFFFFF” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”36%” border_radii=”on|15px|15px|15px|15px” border_color_all=”#1fcfcd” global_colors_info=”{%22gcid-570f8fd6-bdcd-4c97-aa65-3445f5a3727c%22:%91%22border_color_all%22,%22open_toggle_background_color%22,%22open_icon_color%22,%22icon_color%22%93,%22gcid-3d52c1cf-4c23-4415-9a08-6176cc5fdf39%22:%91%22open_toggle_text_color%22,%22title_text_color%22%93}”]<\/p>\n

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Sie k\u00f6nnen bequem mit den folgenden Zahlungsmethoden bezahlen:<\/p>\n